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Industry: Standard Machine is a designer and manufacturer of mechanical power transmission drives, baseplates, couplings and associated components. They supply custom designed applications and offer a complete rebuild center for all types of gearboxes.
Situation: Standard Machine’s facility is a state of the art manufacturing plant that is in operation 24/7. Their previous Centrex system was not meeting the needs of their required communication, such as controlled contact with night staff.
Challenges (Customer Needs):
- Increase capacity
- Update their past Centrex system
- Guarantee security
- Presence management
- Cost justify communications system
Solution Components:
- Comdial System
- Call record
- Unified messaging
Results:
- Improved communication between staff.
- Ability to more efficiently communicate in emergency situations
- Staggering savings over previous system