titleRegion
Industry: Manufacturer / Processor / Producer
Situation: Comco Controls head quarters is located in Saskatoon, with Branch offices in Alberta and Manitoba. They contacted Accutek, looking for a “networked” voice solution. Throughout the consultation process, it was determined that Accutek's Mitel solution offered many features that would enhance Comco's business processes in addition to meeting their communication needs. According to CFO Niel Redekopp, "Accutek's communication solutions have changed the way we do business."
Challenges (Customer Needs):
- Increase capacity
- Update their past legacy system
- Guarantee security
- Presence management
- Cost justify communications system
- Network multiple sites
- Allow for voice access for Teleworkers
Solution Components:
- Mitel 200 CX ICP x 3, a networked solution
- Teleworker
- SMTP voice mail forwarding
Results:
- Improved communication between staff.
- Staffing issues disappeared with the implementation of the Teleworker feature
- Real estate issues with staffing in Saskatoon were resolved with a networked voice solution.
- The Mitel system truly changed the growth pattern for this company.